Frequently asked questions
Everything about authenticity, sizing, shipping, payments and returns. Not finding your answer? Contact us — We reply within 1–2 business days.
How do you check your jerseys and boots?
Every order is checked by hand before it ships: the print and stitching, the badges and details, the size label and — for boots — both sizes and the soleplate. If an item doesn't pass, it doesn't ship. If anything isn't right when your parcel arrives, contact us and we'll put it right. Every jersey is sourced from trusted partners and checked before it ships.
How does sizing work?
Jerseys run true to size in a regular fan fit — size up if you like a looser fit. Kids’ jerseys are sized 16–28; go by your child’s height rather than age. Football boots are listed in EU sizing, and the size picker on every boot also shows UK and US sizes. Our size guide has all the tables.
Which soleplate do I need — FG, AG or IC?
FG (firm ground) is for natural grass, AG (artificial ground) for artificial grass and IC (indoor court) for sports halls and flat indoor surfaces. The soleplate is part of the boot name on every product page.
Can I buy without opening the product page?
Yes. On any product card, tap "Choose size", pick your size and the item goes straight into your basket — on mobile the picker slides up from the bottom of the screen. Single-size items add with one tap.
How fast do you ship?
Orders are processed and shipped within 1–3 business days, always with tracking. Typical delivery is 5–15 business days worldwide, tracked. Shipping is free on orders of €35 or more; below that it’s €3.95.
Will I pay customs or import duties?
Within the EU all prices include VAT. For orders outside the EU — for example the United Kingdom, Switzerland, the United States, Canada or the Gulf states — your country may charge import duties or taxes on delivery; these are not included in our prices. See our Shipping Policy for details.
What is your return policy?
You can return unworn items within 14 days of delivery, with tags and packaging intact. Email support@soccer-ask.com first with your order number — we send you the return address. For a change-of-mind return you pay the return postage; faulty or wrong items we cover in full. Boots worn outdoors can’t be returned. Full details are in our refund policy.
An item sold out in my size — will it restock?
Often, yes — popular club and national-team jerseys restock regularly. Save the item to your favorites (the heart on every product) and check back, or email us and we’ll look for your size.
Which payment methods do you accept?
We accept major cards (Visa, Mastercard, Maestro, American Express, UnionPay), PayPal, Klarna, Apple Pay, Google Pay and Shop Pay, plus local methods like Bancontact, BLIK, MB WAY, MobilePay and TWINT where available. All payments run through Shopify’s secure, SSL-encrypted checkout.
How do I use a discount code?
Enter your code in the "Discount code" field in the cart or at checkout. If a code doesn’t apply, the cart will tell you — codes can be limited to specific products or minimum amounts.
How do I track my order?
As soon as your order ships you receive an email with a tracking link. You can also find your orders under "My account → Orders" when you’re signed in.
How should I care for my jersey and boots?
Jerseys: wash inside out at 30 °C, don’t tumble-dry and never iron over the print or badges. Boots: knock off mud after every game, let them dry naturally away from heaters and store them in their box.