Shipping costs
Shipping is free on orders of €35 or more, to every destination we deliver to. Orders under €35 pay a flat €3.95. The shipping cost is always shown at checkout before you pay.
Processing time
Orders are processed and dispatched within 1–3 business days after payment. During busy periods processing may take slightly longer; we will email you if your order is delayed.
Delivery time
All orders are sent with standard tracked shipping. Estimated delivery is 5–15 business days after dispatch, depending on the destination. Delivery times are estimates and may be affected by customs or carrier delays.
Tracking
As soon as your order ships, you will receive an email with your tracking number.
Packaging
Jerseys and jackets are folded and sealed in a protective bag. Football boots travel in their box inside an outer carton so they arrive in good condition.
Cancelling an order
You can cancel your order free of charge at any time before it has been dispatched. Email support@soccer-ask.com with your order number and you will receive a full refund. Once an order has shipped, you can use your 14-day right of withdrawal as described in our Refund Policy.
VAT, duties and taxes
- European Union: all prices include VAT. There are no customs duties and nothing extra to pay on delivery.
- Outside the European Union: import duties and local taxes are not included in our prices or collected at checkout. If customs in your country charges them, they are paid by the recipient on delivery.
Delayed or lost parcels
If your parcel is delayed or has not arrived, contact us at support@soccer-ask.com and we will trace it with the carrier and resolve the issue.
Address information
Please make sure your delivery address is correct at checkout. If a parcel is returned to us because of an incorrect address, or because it was refused or not collected, we will contact you to arrange reshipment or a refund.
Contact
Bozkurt Enterprise, trading as Soccer Ask, Brugsesteenweg 56, 8531 Harelbeke, Belgium — support@soccer-ask.com