14-day right of withdrawal
You can return any item within 14 days of delivery, without giving a reason.
How to return
- Request your return by email first. Within 14 days of delivery, email support@soccer-ask.com with your order number and the items you want to return. We confirm your return request within 1–2 business days. Please do not send anything back before you have received our confirmation — parcels sent back without a confirmed return request cannot be matched to an order and may be delayed.
- Send the items yourself within 14 days of your request, to our return address: Bozkurt Enterprise – Returns, Brugsesteenweg 56, 8531 Harelbeke, Belgium. You choose the carrier, book the shipment and pay for it. We do not provide prepaid return labels for change-of-mind returns.
We recommend a tracked shipping service, as the parcel remains your responsibility until it reaches us.
Condition of returned items
- Jerseys and jackets: unworn, unwashed, with tags attached and in the original packaging.
- Football boots: try them on indoors, on a clean surface, and return them in the original box with all tags. Boots that have been worn outside or show wear on the studs or soleplate cannot be returned as new.
You may handle items as you would in a shop. If an item shows wear beyond that, the refund may be reduced in proportion to the loss in value.
Costs
- Change-of-mind returns: the return shipping cost is paid by you. That is the only cost.
- No fees or deductions: we charge no administration or restocking fees. If you return your whole order, we also refund the standard shipping you paid for it.
Faulty, damaged or incorrect items
Email us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund, and we cover the return shipping.
Refund timing
Refunds are issued to your original payment method within 14 days of receiving your return request. We may wait to issue the refund until we have received the items back or you have shown proof that you sent them, whichever comes first. Your bank may need a few extra days to process it.
Cancelling before shipment
Orders that have not been dispatched can be cancelled free of charge for a full refund. Email support@soccer-ask.com with your order number.
Refused or uncollected parcels
If you refuse a delivery or do not collect a parcel, it is treated as a return. Once it is back with us, we refund the order, with no fees deducted.
Non-returnable items
Jerseys personalised at your request (name, number or patches) cannot be returned unless they are faulty or damaged.
Legal guarantee
All products are covered by the 2-year legal guarantee of conformity under EU consumer law. This policy does not affect your statutory rights.
Contact
Questions about returns? Email support@soccer-ask.com. We reply within 1–2 business days.